As part of our phased onboarding approach, initial invites have been sent out to select Primary Contacts and General Managers. Those who have not received an invitation should expect one over the coming months. General availability to all licensees and operators is expected to begin in Fall 2024. For inquiries and support, please contact info@rhra.ca.
Welcome to the RHRA Self-Service Portal! We are excited to offer this innovative tool designed to enhance the experience, efficiency and transparency of your interactions with the RHRA. The self-service portal allows licensees and operators to complete and submit all necessary forms electronically, including complaints, mandatory reports, applications and notices of change. With user-friendly interfaces and secure digital signatures, managing your submissions has never been easier.
The portal also provides better visibility into the progress of your applications and notices of change, improving communication and transparency with the RHRA. Automated email confirmations and incident tracking ensure that you stay informed every step of the way, making the process more seamless and efficient.
In modernizing our technology, the portal offers you more choice in how you engage with us. While use of the portal is encouraged for its many benefits, it is not mandatory. We believe that once you experience the streamlined processes and improved interactions, you’ll find the portal to be an invaluable tool.
Benefits
Use of the new self-service portal will enable the following benefits:
- Increased efficiency: All forms (Complaint and Mandatory Report webforms, and Application and Notice of Change webforms) are more user-friendly.
- Improved visibility: Licensees and operators will have better visibility into their retirement home’s information, and the progress of their applications, notices of change, and mandatory reports.
- Automated notifications: Submissions made through the portal will generate automated emails confirming that they have been received. The confirmation email will include a case number which can act as key information when communicating with the RHRA.
Self-Service Portal Resources
The RHRA has created several resources to help you to learn more about how to use the portal and help you realize all of its benefits.